Refund policy

Refund & Return Policy

Last updated: August 2026

We want you walking in these shoes, not wondering about them. If something isn't right, you have 30 days from delivery to return or exchange.

The essentials

Returns and size exchanges are accepted within 30 days of delivery. Items must be unworn outdoors, in original condition, with all packaging. Trying shoes indoors on a clean surface is always fine — that's how you check fit.

How to start a return

1. Email support@wildbarefoot.com with your order number and the reason for return (a photo helps for any defect).
2. We reply within 24 hours on business days with your return instructions and address.
3. Ship the item back with tracking. Return shipping is paid by the customer unless the item is defective or we sent the wrong item — then we cover it.

Refunds

Once your return is received and inspected, we issue your refund to the original payment method within 5 business days. Your bank may take a few additional days to post it. Original shipping charges are non-refundable (except for defective or incorrect items).

Exchanges

Wrong size? The fastest route is a return for refund and a fresh order for the right size — but email us first; when stock allows, we'll arrange a direct exchange and ship the new size as soon as your return is scanned by the carrier.

Defective items

Manufacturing defects reported within 30 days are replaced or refunded in full, including shipping. Send a photo of the issue to speed things up.

Non-returnable items

For hygiene reasons, toe socks can only be returned unopened in their original sealed packaging. Items marked final sale are not returnable.

Late or missing refunds

If 10 business days have passed since we confirmed your refund and nothing has arrived, check with your bank first, then email us — we'll trace it.