FAQ
Which countries do you ship to?
Slide Footwear currently ships only within the United States. We regret that we cannot process orders to other destinations at this time.
Do you offer free shipping?
Yes — we offer free shipping on all U.S. orders, regardless of order size or value.
How long does delivery take?
Our standard delivery timeframe is 5–7 business days after dispatch.
Please note this is an estimate and delivery times may vary depending on local carrier conditions.
When will my order be processed?
Orders are processed within 1–2 business days (Monday to Friday).
Orders placed on weekends or after 5:00 PM will be processed on the next business day.
Once your order has shipped, you will receive a confirmation email (including tracking details where available).
What is your returns policy?
You may return any product within 30 days of delivery.
This applies to both sale and full-price items.
How do I return a product?
To start a return, please follow these steps:
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Contact Customer Service within 30 days of receiving your order.
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We will provide return instructions and the correct return address.
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Securely package the item (preferably in its original packaging).
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Ship the parcel using a reliable shipping service (we recommend tracked shipping).
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Once the returned item has been received and inspected, we will process your refund.
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs unless the return is due to an error on our part (for example: wrong item or damaged item).
When will I receive my refund?
Refunds are typically processed within 10 business days after we receive and inspect your return.
Processing times may vary depending on your payment provider.
Customer Support
Company name: TG Projects
Address: Bothnialaan 69, Coevorden, Drenthe, 7742 WE, Netherlands
Email: support@slide-footwear.com
Phone: +31 6 11667157
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM